Service quality assessment of international rail transport with multiple border crossings: Eurasian rail transport as an example

多个过境点国际铁路运输服务质量评估——以欧亚铁路运输为例

Jing Shan; Nikola Bešinović; Jörn Schönberger

景山；尼古拉·贝希诺维奇；约恩·肖恩伯格

Abstract：International rail transport plays an essential role in the supply chain.

Eurasian rail transport has been a successful example since its launch in 2011 and has increased over the last decade. However, a crucial question arises: Does this intercontinental rail service fulfill the transport requirements of the supply chain, and can it be quantified? Cost, reliability, transport time, and flexibility are essential factors in selecting transport modes in the supply chain. Current performance parameters mainly focus on efficiency, which may conflict with supply chain performance requirements. Before this research, it was difficult to quantify the international rail services; the frequently used tonne-based, volume-based (TEU), number of block trains, loaded, or empty container measurement forms cannot adequately capture the requirements of the global supply chain. Our literature review highlighted the need for standardized service attributes in international rail transport. Additionally, we identified a misalignment between rail performance and the demands of the global supply chain. This misalignment could impede the integration of international rail transport into the global supply chain. This paper contributes by developing universally applicable SCOR-Rail Key Performance Indicators (KPIs) for international rail transport based on the Supply-chain Operations Reference (SCOR) model. It bridges the measurement gap between the supply chain and international rail transport, giving railway companies a tool to design and monitor their services. They could also be easily integrated into rail planning for future research. Our initial assessment based on the proposed measurement framework revealed that Eurasian rail transport has the potential for improvement.

摘要：国际铁路运输在供应链中发挥着至关重要的作用。欧亚铁路运输自2011年启动以来一直是一个成功的例子，并在过去十年中有所增长。然而，一个关键问题是：这种洲际铁路服务是否满足供应链的运输要求，能否量化？成本、可靠性、运输时间和灵活性是选择供应链运输方式的重要因素。当前的性能参数主要关注效率，这可能与供应链性能要求相冲突。在这项研究之前，很难量化国际铁路服务；常用的基于吨、基于体积（TEU）的分组列车数量、装载或空集装箱测量表无法充分满足全球供应链的要求。文献综述强调了国际铁路运输对标准化服务属性的需求。此外，我们发现铁路性能与全球供应链需求之间存在偏差。这种偏差可能会阻碍国际铁路运输融入全球供应链。本文基于供应链运营参考（SCOR）模型，为国际铁路运输制定了普遍适用的SCOR铁路关键绩效指标（KPI）。它消除了供应链和国际铁路运输之间的测量差距，为铁路公司提供了设计和监控其服务的工具。它们也可以很容易地整合到铁路规划中，用于未来的研究。基于拟议的测量框架，我们得出初步评估，即欧亚铁路运输有改进的潜力。

Keywords: Intercontinental rail transport; rail service quality; SCOR-rail KPI; Eurasian rail transport; China-Europe railway express

关键词：洲际铁路运输；铁路服务质量，供应链运营参考铁路关键绩效指标；欧亚铁路运输；中欧班列

      来源：Journal of Rail Transport Planning & Management

 时间：2024-02-27

检索：胡的妮

翻译：金辰师

一审：姚美玉

     二审：彭莉

  三审：罗玲娟

 上传发布：姜浩